How do you return an item?

Returns Procedure
 
Within 30 days of the date the product was shipped, you may return any product ordered from our online store. All returns must first be issued a return authorization number. To obtain a return authorization number, please call our Customer Service Department at 1-877-395-4040.
 
Please return all items in their original packaging with all instructions and warranty cards. All products must be complete and undamaged. We will not accept disassembled, damaged, dirty, or used products. If the return is due to an error by us, we will credit you for the return postage or freight, otherwise you are responsible for the return postage or freight. We do not accept CODs. Please send your return with pre-paid shipping and please keep your tracking number.
For exact instructions on returns or cancellations or to cancel your order please call our Customer Service Department toll free at 1-877-395-4040.
 
Please note that it takes one billing cycle for a refund to appear on your credit card statement.
 
We reserve the right to inspect all return shipments before issuing any credit.
We accept Visa, Mastecard, American Express & Discover

We accept Visa, MasterCard, Discover and American Express.

Questions? Need assistance? Call toll free 1-877-395-4040.

(Phone service hours Monday - Friday 8:00AM to 4:30PM PST).